RETURNS/CANCELLATION POLICY (FREQUENTLY ASKED QUESTIONS):
1. What is your return policy?
Returnable parts and equipment will require an assigned RMA # (Return Material Authorization). There may be a minimum 25% restocking fees and freight for parts. Equipment returns are subject to the Terms and Conditions of sale form # HCI_Terms and Conditions (10/2014)
Please call the department that facilitated your sale for the RMA. (Sales, Parts, Service) to determine if the order is returnable.
2. What is returnable?
Defective products are returnable except the products below (“Question 3”). Please call the department that facilitated your sale and email pictures with the model and serial number of your machine. We will forward this to the factory and file a claim.
3. What is non-returnable?
• Engine powered equipment once it has been started up.
• Special order items that were ordered by your company that are not routinely stocked.
4. How do we cancel our order?
Once your order has been shipped, it may not be cancelled. If you refuse an order that has already shipped, you will be billed a minimum 25% restocking fees plus freight.
5. What should we do if the shipment arrives damaged or suspected freight damaged?
Prior to signing the delivery receipt, it is your company’s responsibility to inspect the goods. When signing the delivery receipt, you will need to do the following:
Damaged Shipment – do not sign for damaged goods and refuse delivery. Contact us so we can process a claim.
Suspected Freight Damage – write “POSSIBLE FREIGHT DAMAGE” on delivery receipt when you sign.
*** If delivery receipt was signed without inspection, your company will be responsible for filing the freight claim and arranging for repair or return of the shipment.